"New Consumerism" interpretation of wooden doors consumption highlights

In the future, the market for wooden doors will be more robust and the price will be increasingly transparent. The after-sales service system will gradually improve.

Product quality problems can be returned within seven days of home durable goods are more special

【Case Review】 Mr. Zhang purchased a set of special solid wood doors in a building material store. However, when he delivered the door to the door, Mr. Zhang found that there were many small scratches on the solid wood door, and there were cracks in the bottom layer of the solid wood door. The phenomenon. Mr. Zhang requested a refund of the refund, but the merchant refused to return the goods on the grounds that the discounted goods could not be returned. They could only provide simple maintenance. Mr. Zhang was very unhappy.

According to Article 24 of the new consumer law, if the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with state regulations and the parties concerned, or require the operator to perform the obligation of replacement, repair, etc. . In the absence of national regulations and the parties’ agreement, consumers can return goods within seven days from the date of receipt of the goods; if they meet the conditions for legal cancellation of contracts after seven days, consumers can return goods in a timely manner. If they do not meet the conditions for legal cancellation of contracts, they may require the operators to perform Replacement, repair and other obligations.

[Guidance on Rights Protection] This regulation clarifies the priority of consumers in returning goods. If the goods or services do not meet the quality requirements, consumers can give priority to returns. For discounted special products, including goods or services provided in the form of awards, bonuses, etc., they cannot be exempted from the repair, replacement, and return obligations of the operators. At the same time, the quality of prizes, gifts and services offered is flawed. Merchants should also provide repairs, replacements and other responsibilities. Therefore, Mr. Zhang has the right to require merchants to return.

[Xiaobian analysis] Although the new consumer law clearly stipulates consumers' right to return within seven days, wooden door household products are different from fast-moving consumer goods such as clothing and foods. It usually takes a long time to find problems. The period is relatively short and often requires consumers to pay their own bills. Perhaps for most people, extending the warranty period of wooden door products and perfecting the meaning of after-sales service are even more significant.

Prohibit the disclosure of consumer information SMEs are forced to “seek out their way”

[Case] ​​Ms. Wang, who lives in Qiaoqiao North, reported that she had picked up the house at the beginning of last year and then received daily telephone and text message bombings from a number of wooden door companies and material suppliers. This situation continued until the second half of last year. Her house was Quick renovation is complete. According to Ms. Wang’s incomplete statistics, there were nearly 30 companies that sent information to her, which seriously affected her normal life and her personal privacy was not protected. This experience made her feel uncomfortable.

According to article 29 of the new consumer law, business operators must not send commercial information to consumers without their consent or request or when consumers expressly refuse to do so.

[Promotion of rights protection] The sending of commercial information includes the delivery of advertisements, promotion orders, telemarketing, and SMS promotion to the owner's mailbox. If the operator violates the regulations, the relevant department will confiscate the illegal income according to law and impose a fine of 1 to 10 times the amount of money obtained. If there is no violation of the law, a fine of less than 500,000 will be imposed.

[Xiaobian analysis] In the wooden door home market in Nanjing, few businesses rely on telephone and SMS marketing, especially small and medium businesses. While protecting the rights and interests of consumers, the new regulations also force this group of businesses to continue to find new outlets. To a certain extent, the implementation of the new consumerism will make the living environment of the small and medium-sized merchants, already exhausted, even more difficult. If the marketing ideas cannot be changed in time, some of the wooden door home businesses may expedite the extinction.

Inversion of the Burden of Proof in Six Months to Crack Consumers' Proof Conundrum

[Case] ​​Mr. Zheng bought the original wooden door of a certain brand, but after using it for a short period of two months, various problems appeared on the original wooden door. Mr. Zheng found the seller asked to solve the problem, but the other person thinks that Mr. Cheng is artificially caused and does not agree to replace the original wooden door. As Mr. Zheng did not produce evidence, the problem could not be resolved.

According to Article 23 of the new consumer law, the operators provide durable goods such as motor vehicles, computers, televisions, refrigerators, air conditioners, and washing machines, or decoration and decoration services, etc. Within six months from the date of service, there will be defects. If a dispute arises, the operator shall bear the relevant burden of proof.

[Prompt for Rights Protection] This rule applies only to durable goods such as refrigerators and televisions, and services such as decoration and decoration. It is limited to six months from the date of purchase or service, and no longer applies after more than six months.