The new version of "Consumer Law" benefits consumers in the furniture industry

Regulation 1: Defective commodities must be recalled Article 19 of the "Consumer Law" stipulates that: if an operator finds that the goods or services provided by him are defective and endanger personal and property safety, he shall immediately report to the relevant administrative department and inform consumers, And take measures such as stopping sales, warnings, recalls, harmless disposal, destruction, and stopping production or services. Where recall measures are taken, the operator shall bear the necessary expenses for consumers who are recalled for commodities.

Regulation II: Inverting evidence for durable goods

[Law Article] Article 23 of the Consumer Law stipulates that consumers shall accept goods or services such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and other durable goods or decoration services provided by operators If a defect is discovered within six months from the date of the dispute, the operator shall bear the burden of proof for the defect.

Regulation 3: All products are "three guarantees"

[Law Article] Article 24 of the Consumer Law stipulates: If the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with national regulations or the parties ’agreement, or require the operator to perform obligations such as replacement or repair. If there is no national regulation and the parties agree, the consumer can return the goods within seven days from the date of receipt of the goods; if the conditions for the termination of the contract are met after seven days, the consumer can return the goods in time. Replacement, repair and other obligations. In the case of return, replacement or repair in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation.

Regulation 4: Remote shopping can be regretted

[Law Article] Article 25 of the Consumer Law stipulates that: operators sell goods on the Internet, TV, telephone, mail order, etc. Consumers have the right to return the goods within 7 days from the date of receipt of the goods, without giving reasons. The following commodities are excluded: (1) Customized by consumers; (2) Fresh and perishable; (3) Digital products such as audio-visual products and computer software downloaded online or unpacked by consumers; (4) Newspapers and periodicals delivered . Except for the commodities listed in the preceding paragraph, other commodities based on the nature of the commodities and confirmed by the consumer at the time of purchase are not suitable for return.

Regulation 5: Personal information is protected

[Law Article] Article 29 of the Consumer Law stipulates that operators should follow the principles of lawfulness, legitimacy and necessity when collecting and using consumer personal information, and clearly state the purpose, method and scope of information collection and use The person agrees. Operators collecting and using consumer personal information shall disclose their collection and use rules, and shall not violate the provisions of laws and regulations and the agreement of both parties to collect and use information. The operator and his staff must keep the collected personal information of consumers strictly confidential, and must not disclose, sell or illegally provide it to others. Operators should take technical measures and other necessary measures to ensure information security and prevent the leakage and loss of consumer personal information. When information leakage or loss occurs or may occur, remedial measures shall be taken immediately.

Regulation 6: Online shopping is guaranteed

[Law Article] Article 44 of the Consumer Law stipulates: Consumers who purchase goods or receive services through online trading platforms and whose legitimate rights and interests are damaged may claim compensation from the seller or service provider. If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, the consumer may also request compensation from the online trading platform provider.

This article is organized and published by the furniture network