Consumer Protection Committee: Flooring products are the least satisfied

The Shanghai Municipal Consumer Protection Committee released on the 27th the satisfaction survey and comparison test results of four products of solid wood floors, interior wall paints, toilets and PPR pipes. The survey results showed that consumers generally recognized the Shanghai decorative materials market with a satisfaction index of 71. The product quality satisfaction index was 72.03 and the after-sales service satisfaction index was 69.85. → Related links: alert cabinets sold with mysteries

Consumers are dissatisfied

The survey shows that more than half of the consumer selections are mainly concentrated in building materials stores and supermarkets. In some malls and markets, in the absence of investment, the admission manufacturers are uneven. The phenomenon of self-initiated bargaining and self-invoicing existed in large numbers, and some of the vendors’ booths even provided only receipts and did not invoice. For the retail price of decorative materials, the overall consumer is still relatively recognized, but 19.4% of people are unreasonable.

The dissatisfied consumers are floors, cabinets, and sliding doors. Flooring products have the lowest level of satisfaction. → Related links: Brand cabinets prevent price bottom line midrange cabinets are not optimistic

Nearly 1/4 of consumers are not satisfied with after-sales service. The first three categories of the most unsatisfactory varieties were flooring, faucets and cabinets. There are uneven levels of quality among floor brand manufacturers and there is a large gap in the industry. Nearly 50% of consumers report that they have encountered various problems just one year after using wooden flooring.

A total of 30 solid wood floor samples were tested. After testing, 5 samples did not meet the national standards, and the compliance rate was 83.3%. The dimensional deviation of the five samples is lower than the national standard's lower limit value, and the situation of “shortage of two items” is more prominent. There are three samples of the processing accuracy of measured values ​​do not meet, of which Shanghai Sen Yun Wood Co., Ltd. production of "Gold dew" brand solid wood flooring (disc beans) assembled from the seam measured value of 0.8mm, exceeding the standard index value of 1 times. Unqualified products also include new leaf solid wood flooring (Zhao Longyan), maple orange brand solid wood flooring (Zhao Longyan), Fameni solid wood flooring (Dishundou), Fushi solid wood flooring (iron wire) and so on.

Cabinet delay meters calculate tricks

The survey found that the metering method for the metered metering of the cabinets was not transparent and there was no standard for the price increase. Some merchants are interested in blurring the overall Yanmi price of the upper and lower cabinets. It is not clear in advance that the Taiwanese panel material and fuzzy supplemental accessory prices will mislead consumers. Tiles door-to-door service, delivery acceptance criteria to be unified, the consumer on-site receipt can not open the acceptance, found that the damage is the exchange of validity period there is no clear rule. More than half of the rest of the ceramic tile installations refused to be recycled, resulting in material waste.

Shanghai Consumer Protection Committee issued a comparative test on building materials on the 27th. A total of 28 toilet samples were tested. After inspection, 9 samples failed to meet the standards, and the compliance rate was 67.9%. Among them, there were 4 samples that did not meet the water consumption, and the “Senxi” brand toilets produced by Shanghai Dudu Building Materials Co., Ltd. had excessive measured water consumption, resulting in wastage of water resources. There are 6 samples that do not meet the water seal recovery function, which can cause odor problems in the bathroom.

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