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In the United States, companies often need to carefully select freight forwarders or NVOOCs when they send and receive goods from overseas. This is a complicated process in itself. AlRedlhammer, president of Seariders, put forward the following 10 notes on this issue:
1. Check the Federal Maritime Commission (FMC) license to confirm that the NVOCC or freight forwarder has a business license issued by the US Federal Maritime Commission. The license number should appear on the company's letterhead, invoice or business card.
2. Experience determines everything. Although new NVOCCs may also provide good service, years of experience in the maritime industry often indicates that the company can win customer satisfaction in the long run.
3. It is important to understand the geographic coverage of NVOCCs. The NVOCC should have its own operations department or agent at the desired delivery location. This shows that it is familiar with the delivery location and the local market.
4. Request for shipping instructions Many non-vessel carriers have standardized forms for customers to fill out. The form provides the basic information about the goods. A written statement is essential and a verbal explanation is not worth mentioning.
5. Request for a written quotation If not written in the NVOCC's tariff, the written quotation received by the customer may be ignored. A confirmation that the quotation is written into the freight order should be required before shipment.
6. Check the insurance coverage of the NVOCC to ensure that the carrier’s insurance includes compensation for the consignor due to loss or damage to the goods.
7. Ensuring that non-vessel carrier employees understand their responsibilities is a seemingly stupid question, but in fact many freight forwarders have such deficiencies, and they understand that the transportation is to send small-sized goods first. Try to talk to your employees as much as possible, ask questions about the documentation, the time of the trip, and the real handling of the ship. A smart freight forwarder is the next business that really serves the customer and wants to get the customer. Short-sighted freight forwarders only see the customer's business.
8. Timely feedback indicates good service quality. Pay attention to whether the selected freight forwarder will provide feedback on customer requirements in a timely manner. Do their answers satisfy customers? This kind of communication is obviously very important.
9. Ask other customers to ask customers who use this freight forwarder about their problems and satisfaction.
10. Investigate the reputation of freight forwarders to examine the reputation of non-vessel carriers, especially to ship operators. 